Have you guys had good luck with Sears batteries? The only reason I bought one is because Sears is open 7 days and if you have a problem with one, they're open to handle warranties.
Well, I bought one in '09 for my work truck. Lasted 2 1/2 years and had it pro-rated and replaced last year. Had horrible service from the counter people and chalked it up to them just having a bad day. Figured 2 1/2 years wasn't bad considering I don't drive it much. I still charged it once a month though.
Well after 1 year, it wouldn't hold a charge, so I fully charged it and let it sit for about an hour before I took it over yesterday, not asking for them to replace it, just asked to check it (knowing all along that it was bad). They told me it only had a 75% charge so I'd have to leave it so they could fully charge it in order to put a load test on it. That was at 2:30 and they closed at 7. We called before they closed and was told it wasn't fully charged and to call back today.
We called this morning and they put me on hold while they tried to find the battery. Couldn't quite figure out my battery from another sitting beside it. Kept saying the battery was way on the other side of the service center. Finally said it charged up to 13 volts but only charged to 75% and failed the load test.
I went over to get the new battery and got a lecture. The little old lady said you must have a problem with your car or not drive it much and this may be a the last time they'd replace it for me. I said I didn't drive it much but I definitely charged it once a month and was familiar with how a battery works.
I asked them if I were from out of town and had the battery issue, that I found it strange to have to wait until the next day to determine if the battery was bad. Also that it doesn't take 4 hours to fully charge a battery that was 75% charged. She said she didn't want to argue with me and I told her she obviously did want to argue. lol. She said "I'm sorry you feel that way". That got me steamed me up pretty good. In other words...I'm the one with the problem if I didn't agree with her.
I also told them I thought it was poor customer service to rely on me to call them twice about a simple battery issue and they should have called me. The manager came out and gave me another lecture about how the batteries are on the far side of the service center and he didn't have an employee just monitoring batteries. He pointed out that I was incorrect about a 75% charged battery not needing 4 hours to fully charge.
I told them all that it would be in my best interest to not get another Sears battery if this one fails if I had to be lectured each time. I told him that his procedures obviously needed some altering for better customer satisfaction. He said he couldn't do anything different because he had limited staff and went on to say he had 35 cars in the shop to handle and no time to call a customer back regarding battery status.
I basically told him if he felt he couldn't improve on a situation like mine then nothing would change when the next customer came in with my situation. Also, there were maybe 4 cars in the parking lot and one other customer in the center while I had the conversation with them. Too busy to put out a little effort to keep a customer happy.
Well, I bought one in '09 for my work truck. Lasted 2 1/2 years and had it pro-rated and replaced last year. Had horrible service from the counter people and chalked it up to them just having a bad day. Figured 2 1/2 years wasn't bad considering I don't drive it much. I still charged it once a month though.
Well after 1 year, it wouldn't hold a charge, so I fully charged it and let it sit for about an hour before I took it over yesterday, not asking for them to replace it, just asked to check it (knowing all along that it was bad). They told me it only had a 75% charge so I'd have to leave it so they could fully charge it in order to put a load test on it. That was at 2:30 and they closed at 7. We called before they closed and was told it wasn't fully charged and to call back today.
We called this morning and they put me on hold while they tried to find the battery. Couldn't quite figure out my battery from another sitting beside it. Kept saying the battery was way on the other side of the service center. Finally said it charged up to 13 volts but only charged to 75% and failed the load test.
I went over to get the new battery and got a lecture. The little old lady said you must have a problem with your car or not drive it much and this may be a the last time they'd replace it for me. I said I didn't drive it much but I definitely charged it once a month and was familiar with how a battery works.
I asked them if I were from out of town and had the battery issue, that I found it strange to have to wait until the next day to determine if the battery was bad. Also that it doesn't take 4 hours to fully charge a battery that was 75% charged. She said she didn't want to argue with me and I told her she obviously did want to argue. lol. She said "I'm sorry you feel that way". That got me steamed me up pretty good. In other words...I'm the one with the problem if I didn't agree with her.
I also told them I thought it was poor customer service to rely on me to call them twice about a simple battery issue and they should have called me. The manager came out and gave me another lecture about how the batteries are on the far side of the service center and he didn't have an employee just monitoring batteries. He pointed out that I was incorrect about a 75% charged battery not needing 4 hours to fully charge.
I told them all that it would be in my best interest to not get another Sears battery if this one fails if I had to be lectured each time. I told him that his procedures obviously needed some altering for better customer satisfaction. He said he couldn't do anything different because he had limited staff and went on to say he had 35 cars in the shop to handle and no time to call a customer back regarding battery status.
I basically told him if he felt he couldn't improve on a situation like mine then nothing would change when the next customer came in with my situation. Also, there were maybe 4 cars in the parking lot and one other customer in the center while I had the conversation with them. Too busy to put out a little effort to keep a customer happy.
Comment